Frequently Asked Questions
Welcome to the APEX Biolabs FAQ page. Here you’ll find answers to common peptide questions about research peptides, Certificates of Analysis, product testing, storage guidance, shipping information, and laboratory research products.
Orders & Shipping
What are your shipping options?
We offer tracked and next day delivery.
Do you offer international shipping?
We currently offer shipping within the UK only, as customs regulations in many countries have become increasingly strict.
If you are located outside the UK, please contact us directly and we will do our best to assist with obtaining the products you require.
Can I track my order?
Yes. You’ll receive a tracking link by email as soon as your order has been dispatched
How do I place an order?
Simply browse our website, add products to your cart, and complete checkout using our secure payment system, either using FENA, Bank transfer.
How long does shipping take?
Orders are typically dispatched within 1–2 business days.
Products
What are research peptides?
Research peptides are short chains of amino acids used in scientific and laboratory research. They are not intended for human or veterinary use and are sold strictly for research purposes only.
What form do the peptides come in, and how should they be mixed?
All of our peptides are supplied in lyophilized (freeze-dried) powder form. This method helps preserve the stability and potency of the peptide during storage and shipping.
Before use in research, the peptide must be reconstituted — which means it should be mixed with a suitable solvent, such as bacteriostatic water (you will receive a 3ml vial of bacteriostatic water with all peptides). The amount of liquid you use will depend on your intended research application and desired concentration.
For ease, we offer a Dosage Calculator on our site to help guide the reconstitution process based on vial size, solvent volume, and research dosage.
Are your peptides third-party tested?
Yes. Every batch of peptides we supply undergoes independent third-party testing to verify identity and purity through Janoshik laboratories. We publish Certificates of Analysis (CoAs) for full transparency.
Why do some peptides not have the purity % on the COA?
Some peptides such as blend peptides and HCG do not show the purity on the certificate of analysis due to the HPLC testing process being unable to determine the purity of the peptide.
For blend peptides, the batches used within the blend are the same batches as the individually listed peptides we have available for purchase. The purities for these peptides can be found on their own individual COA’s.
For HCG, this particular peptide is made up of a much more complicated hormone vs other simple compound peptides. Because of this, HPLC testing is unable to determine the purity.
Are products for human consumption?
No. Products are sold strictly for laboratory research purposes only.
How should research peptides be stored?
Storage requirements may vary depending on the product. General guidance can be found in our Peptide Storage Guide and on individual product pages.
How do I access Certificates of Analysis?
Available COAs can be viewed and downloaded directly from our Certificates of Analysis page. If you require information relating to a specific batch, please contact us.
How often are new products added?
We regularly review and expand our catalogue. Follow APEX Biolabs on social media or subscribe to our mailing list on our homepage to stay informed about new products and updates.
Support
How do I know if a product is in stock?
Each product page shows real-time stock availability. If a product is out of stock, you’ll have the option to be notified via email as soon as it’s back.
What is your refund or return policy?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with your order, contact us at orders@apexbiolabs.co.uk and we’ll work quickly to resolve it.