1. General Information

This Delivery & Returns Policy forms part of the Terms & Conditions of APEX Biolabs Limited.

By placing an order with us, you agree to the terms outlined below.

2. Order Processing

Orders are processed once full payment has been successfully received and verified.

We aim to dispatch orders promptly; however, dispatch times are estimates only and are not guaranteed.

Orders may be delayed or cancelled where:

• additional verification is required

• payment authorisation fails

• stock issues arise

• legal or regulatory concerns are identified

APEX Biolabs Limited reserves the right to refuse or cancel orders at its discretion.

3. Shipping & Delivery

We currently ship to selected domestic and international destinations.

Delivery options and estimated timeframes are displayed at checkout where available.

Delivery times are estimates only and may be affected by:

• courier delays

• customs processing

• adverse weather conditions

• regulatory inspections

• events outside our control

APEX Biolabs Limited is not liable for delays occurring after dispatch.

4. Tracking Information

Where tracking is available, tracking details will be provided once an order has been dispatched.

It is the customer’s responsibility to monitor tracking updates and ensure availability to receive the parcel.

5. Risk & Responsibility

Risk in the goods transfers to the customer upon delivery to:

• the delivery address provided at checkout

• a designated safe place

• a neighbour or authorised recipient

Once marked as delivered by the courier, responsibility for the parcel passes to the customer.

6. Customs & Import Regulations

Customers are solely responsible for ensuring that products may be legally imported into their jurisdiction.

APEX Biolabs Limited accepts no responsibility for:

• customs seizures

• import restrictions

• taxes or duties

• regulatory actions taken by local authorities

Any parcels seized, confiscated, or destroyed by customs authorities are non-refundable.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Where an order is returned due to:

• incorrect address information

• failed delivery attempts

• refusal of delivery

we may charge additional shipping and administrative fees before reshipment.

APEX Biolabs Limited is not responsible for parcels lost due to incorrect address details supplied by the customer.

8. Missing or Delayed Parcels

If your parcel appears delayed or missing, please contact us as soon as possible.

We will initiate an investigation with the relevant courier where appropriate.

Refunds or replacements for lost parcels will only be issued once the courier officially confirms the shipment as lost.

For parcels marked as delivered but reported missing or stolen, we may request supporting evidence before reviewing the claim.

9. Returns Policy

Due to the specialist nature of research products, all sales are final and returns are not accepted.

We do not accept returns for:

• change of mind
• incorrect orders placed by the customer
• unwanted items
• import or customs issues
• failed delivery attempts caused by incorrect customer information

Refunds or replacements may only be considered where:

• the incorrect item was supplied by APEX Biolabs Limited
• products arrive damaged
• a parcel is officially confirmed as lost by the courier

Any issues must be reported within 48 hours of delivery.

APEX Biolabs Limited reserves the right to request supporting evidence before approving any replacement or refund request.

10. Return Conditions

Approved returns must:

• remain unopened and unused where applicable

• be returned in original packaging

• include proof of purchase

Returns sent without prior authorisation may be refused.

Customers are responsible for return shipping costs unless the error was caused by APEX Biolabs Limited.

11. Refunds & Replacements

Where a refund or replacement is approved, it will be processed to the original payment method where possible.

Refund processing times may vary depending on the payment provider.

We reserve the right to refuse refunds where:

• products have been used improperly

• packaging has been tampered with

• insufficient evidence is provided

• the issue falls outside the terms of this policy

12. Contact

For delivery or returns enquiries, please contact:

APEX Biolabs Limited
Email: orders@apexbiolabs.co.uk